Time Out and Self-Exclusion
Time-out or Cool-Off periods
Gala Bingo customers can take a break from gaming at any time. These breaks can go from a day, 1 week, 1 month or any other period up to 6 weeks. Once the time-out/cool-off period expires, the account will reopen automatically.
Self-exclusion involves a joint commitment from the customer and us. We will take reasonable steps to prevent the customer from re-opening their account or opening new accounts. However, during the period of self- exclusion; the customer must not attempt to re-open their account nor try to open new accounts.
Self-exclusion periods have a minimum duration of 6 months. The maximum length of the self-exclusion can be indefinite.
Please note that during a time-out/cool-off or self-exclusion period, customers will not be able to deposit funds or play. Also, they will be excluded from targeted commercial communication.
To set up a time-out/cool-off period or to self-exclude, please click here.
If you are already under a self-exclusion and you would like to extend it, please contact us at firstname.lastname@example.org.
If you don’t have an account with us but would still like to be excluded from future gameplay, please contact us at email@example.com.
This page was last reviewed and updated: February 2020